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Sustainable Management of the Value Chain

IDENTIFICATION OF AND COMMUNICATION WITH STAKEHOLDERS

       The identification of and communication with the stakeholders are the foundation for the implementation of corporate sustainable development. TSC maintains multiple communication channels with our stakeholders and carefully listens to the stakeholders’ voice. The stakeholders’ needs and expectations of TSC are taken as the reference for decision making. TSC hopes to create and share the maximum possible benefits with its stakeholders in the diversification of business activities. 
       Corporate Sustainable Development Committee and executives in all departments held internal discussions and with the reference to stakeholder groups identified by the same trade, 21 categories of stakeholders were identified. Based on the criteria of AA1000 Stakeholder Engagement Standards (AA1000SES) for the scoring and prioritization of the stakeholders, seven categories of stakeholders were finally identified, including shareholders, employees, consumers/clients, raw material suppliers/contractors/agents, government agencies/elected representatives, media, and community residents.
       


       TSC believes that for the sustainable development of a corporation, it is necessary to listen to the stakeholders’ opinions as important reference for sustainable development. Internally, TSC takes the initiatives to communicate with our stakeholders through our official website, trade union, related meetings, Annual Report, TSC Communication, internal publications, CSR questionnaire, customer services and other channels to understand the stakeholders’ issues of concern. In addition, through the coordination and communication among internal departments and units and based on our previous experience cooperating with our stakeholders, we set a SOP of PDCA (Plan-Do-Check-Act) to make prompt responses based on the sensitivity and level of impact of the nature of issues.

TSC’s Communication Channels with its Stakeholders
Stakeholders Significance of Stakeholders Issues of Concern Communication Channels Frequency Communication Effectiveness in 2017
Shareholders In the stakeholder structure, government agencies hold 96.51% of shares. They focus on TSC’s operating performance, corporate governance and sustainable development.  Integrity Management
Marketing and Labeling
Providing Urban Land Use
Indirect Economic Impacts
Anti-corruption
Effluents and Waste
CSR questionnaire survey
Shareholders’ meeting
Annual report/financial report
Official document exchanges
TSC official website
External communication mailbox
Annually
Annually
Regularly
Occasionally
Instantly
Instantly
One shareholders’ meeting was held. The shareholders expressed their opinions fully in the meeting and these opinions were included in the meeting minutes.The remarks made by the shareholders regarding the provisional motion at the general shareholders’ meeting were replied to the individual shareholders in letters in August
Employees We regard our employees as the Company’s most important assets and the cornerstone of our growth. Therefore, we value our employees’ opinions and hope to create a workplace for them to enjoy work and life. Customer Health and Safety
Economic Performance
Marketing and Labeling
Socioeconomic Compliance
Occupational Health and Safety
Customer Privacy
CSR questionnaire survey
Taiwan Sugar Communication
Official document exchanges
TSC official website
Opinion exchange platform
Trade Union Confederation Congress
Labor-Management Meeting
Employee Welfare Association
Employee satisfaction survey
Annually
 
Monthly
 
Occasionally
Instantly
Instantly
Annually
Quarterly
Occasionally
Occasionally
 
In order for smooth labor-management communication, all the units hold a total of 100 labor-management meetings regularly. Meetings of the Federation of Trade Union Confederation and the Employee Welfare Association are held annually to provide various welfare measures for the employees and their family dependents, and the labor-management relationship is harmonious.
Consumers/clients As a state-owned enterprise, the products andservices TSC provides should be the model and example for the domestic food industry, and we also play a leading role in food safety in particular. Therefore, the recognition and advice given by our consumers/clients are the driving force for our continuous efforts and growth. Customer Health and Safety
Marketing and Labeling
Customer Privacy
Healthy and Reasonably priced food
Socioeconomic Compliance
Biodiversity
CSR questionnaire survey
Customer complaint mailbox
Customer Service Hotline
TSC official website
FB TSC Fanpage
Customer satisfaction survey
Service desk at operation branches
External communication mailbox
Annually
Instantly
Instantly
Instantly
Instantly
Annually
Instantly
Instantly
The Customer Complaint Mailbox is set up to handle customers’ inquiries, suggestions and complaints. In 2017, a total of 482 inquiries and 5,958 phone calls were received. All the consumers’ opinions were responded to appropriately to solve the consumers’ problems.
Raw material suppliers/contractors/agents We attach great importance to the quality of raw materials, labor services and our distribution partners provide. We cooperate with our partners in an impartial, open and fair manner to achieve the goals of benefits sharing and sustainable development. Customer Health and Safety
Marketing and Labeling
Socioeconomic Compliance
Customer Privacy
Procurement Practices
Innovative Research
CSR questionnaire survey
Symposium/educationand training
Supplier Evaluation Questionnaire
TSC official website
External communication mailbox
Agents meeting
Face to face communication
Purchase/ Distribution contract
Annually
Occasionally
Annually
Instantly
Instantly
Quarterly
Occasionally
Contract period
All the purchases were made in accordance with the GovernmentProcurement Act, and there were no incidents of corruption. We conducted irregular supplier audits 25 times, held 1 supplier symposium and 26 sessions of agent meetings.
Government agencies/elected representatives As a state-run business, opinions or inquiries expressed by the government agencies/elected representatives are the driving force for our continuous growth, and they are also the keys to our operating performance and sustainable development. Customer Health and Safety
Marketing and Labeling
Customer Privacy
Innovative Research
Healthy and Reasonably priced food
Animal Welfare
Corporate governance evaluation
Field inspection of work performance
CSR questionnaire survey
TSC official website
Official document exchanges
Discussion meetings
External communication mailbox
Annually
Annually
Annually
Instantly
Occasionally
Occasionally
Instantly
The government agencies or elected representatives care about the major issues of TSC, and in 2017, there were 362 times of official document exchanges, 203 discussion meetings with relevant government agencies, and we responded to the elected representatives’ opinions promptly.
Media As a state-run business, we attach great importance to the interaction with the media. If there are important events related to the Company, We respond promptly to the media to maintain and enhance the Company’s image. Public Policy
Providing Urban Land Use
SustainableFood
Effluents and Waste
Climate Action
Animal Welfare
CSR questionnaire survey
TSC official website
Press conferences
External communication mailbox 
SMS notifications
New product presentation
Annually
Instantly
Occasionally
Instantly
Occasionally
Occasionally
 
All sectors of the society are concerned about major issues of TSC. We respond immediately to the media and hold press conferences for major issues. In 2017, we held press conferences and releasedpress releases 71 times, with a total of 8,094 SMS notifications.
Community residents We are committed to maintaining community relations. Through communication and interaction with community residents, we can understand the residents’ issues of concern and establish a harmonious relationship Effluents and Waste
Customer Health and Safety
Cultural Assets
Marketing and Labeling
Indirect Economic Impacts
Local Communities
CSR questionnaire survey
TSC official website
External communication mailbox
Visiting the neighborhood
Reaction through public opinion
On-site communication of person in charge
Annually
Instantly
Instantly
Occasionally
Occasionally
Occasionally
 
TSC maintains a harmonious relationship with its neighboring communities and maintains the community environment with its neighbors. In2017, TSC held a total of 189 neighborly activities.  

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