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:::   Meeting Social Needs and Expectations

Meeting Social Needs and Expectations

      TSC continues its commitment to social participation and actively holds public welfare activities, giving back to the society. In addition, food safety and labeling are also emphasized to meet social needs and expectations. To avoid environmental impacts, TSC devotes itself in green production. The concepts of resources recycling, pollution prevention and ecological conservation are focused during the production process to reach “production without pollution and growth without destruction” to establish the image of a good neighbor.

Management Approach of Meeting Social Needs and Expectations
Corresponding material topics Marketing and Labeling, Customer Health and Safety, Healthy and Reasonably Priced Food, Effluents and Waste, Emissions, Biodiversity, Local Communities 
  • Widening service items to meet social needs (Local Communities) 
  • Reconnection with the warm memories in Taiwanese people’s lives (Marketing and Labeling)
  • Deepening the core businesses and providing safe and affordable products (Customer Health and Safety, Healthy and Reasonably Priced Food)
  • Green production, avoiding environmental impacts (Effluents and Waste, Emissions)
  • Overall planning of land and assets, maintenance of ecological environment and cultural resources (Biodiversity)
Commitments and goals Short-term goals (within 3 years):
  1. To strengthen relations with neighboring communities, improve the well-being of the surrounding residents, and establish a good neighbor image
  2. To maintain food safety, and build a more complete traceability system
  3. For frozen meat products in large and small packs to reach 3% reduction in carbon 
  4. Wastewater recovery rate (R2) at 88%
  5. Implementation of ISO 14001 Environmental Management Standards to improve environmental management performance
Medium and long-term goals (3 to 7 years):
  1. To make a commitment to continue to abide by the code of ethics, contribute to economic development, and improve the quality of life in the local community and society as the company's sustainable business objectives
  2. To promote the added value of agricultural technology innovation, develop the bio-economic industry, strengthen the adaptability of agricultural industry to the climate change, strengthen the disaster response to agriculture, develop eco-friendly agriculture, and promote the sustainable development of agriculture
  3. To ensure “production without pollution and growth without destruction"
  4. To assist relevant units in forest biological monitoring and maintenance
Responsible units
  • Social and Employee Care Group of Corporate Sustainable Development Committee
  • Environmental Sustainability Group of Corporate Sustainable Development Committee
  • Department of Planning
  • Department of Secretariat
  • Quality Management Committee
  • Food Factory Inspection Group
  • Occupational Safety and Health Division
  • Environmental Protection Division
Input resources
  • Developed the “Guidelines for developing neighborly relations by TSC” and allocated a budget of NTD 8.8 million in 2019 to assist local governments, student associations, associations and foundations in handling various activities.
  • Provides land for industrial areas, set up factories for small and medium-sized enterprises and as incentive for major construction use
  • Stabilizes prices to work in line with government policies
  • Employed 17 full-time staff for cultural assets
  • Allocated a budget of NTD 77,731 thousand for cultural asset management and maintenance in 2018
  • Built a GIS geographic information system to digitalize land maps, and makes the most effective use and decision analysis with GIS provided by government agencies
Grievance mechanism Customer Complaints Handling Guidelines, Customer Service Hotline, Customer Service Email box, TSC Facebook Fan Page
Management System and Action Guidelines for Developing Neighborly Relations by TSC, Guidelines for Land Lease and Provision for Establishment of Superficies, Guidelines for Cultural Asset Management, Guidelines for Land acquisition and Exchange, Guidelines for Land Sales and Expropriation Operations, Guidelines for Land Patrol, Guidelines for Land Replotting Operations, and Guidelines for Urban and Regional Planning Operations 
Assessment management mechanism Internal Control System, TSC Performance Assessment System, Corporate Sustainable Development Committee Work Plan and Implementation Review Meeting

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