The identification of and communication with the stakeholders are the foundation for the implementation of corporate sustainable development. TSC maintains multiple communicatio channels with our stakeholders and carefully listens to the stakeholders’ voice. The stakeholders’needs and expectations of TSC are taken as the reference for decision making. TSC hopes to create and share the maximum possible benefits with its stakeholders in the diversification of business activities.
Corporate Sustainable Development Committee and executives in all departments held internal discussions and with the reference to stakeholder groups identified by the same trade.Based on the criteria of AA1000 Stakeholder Engagement Standards (AA1000SES) for the scoring and prioritization of the stakeholders, seven categories of stakeholders were finally identified,including shareholders, employees, consumers/clients, raw material suppliers/contractors/agents, government agencies/elected representatives, media, and community residents.
TSC takes the initiatives to communicate with our stakeholders through our official website, trade union, related meetings, Annual Report, TSC Communication, internal publications, CSR questionnaire, customer services and other channels to understand the stakeholders’ issues of concern. In addition, through the coordination and communication among internal departments and units and based on our previous experience cooperating with our stakeholders, we set a SOP of PDCA (Plan-Do-Check-Act) to make prompt responses based on the sensitivity and level of impact of the nature of issues.
TSC’s Communication Channels with its Stakeholders
| Stakeholders |
Significance of Stakeholders |
Issues of Concern |
Communication Channels |
Frequency |
Communication Effectiveness in 2020 |
|---|---|---|---|---|---|
| Shareholders |
In the stakeholder structure, government agencies hold 96.51% of shares. They focus on TSC’s operating performance, corporate governance and sustainable development. |
Integrity Management Marketing and Labeling Providing land for urban planning Indirect Economic Impacts Anti-corruption Effluents and Waste |
CSR questionnaire survey Shareholders’ meeting Annual report/financial report Official document exchanges TSC official website External communication mailbox |
Annually Annually Regularly Occasionally Instantly Instantly |
One shareholders’ meeting was held. The shareholders expressed their opinions fully in the meeting and these opinions were included in the meeting minutes. The remarks made by the shareholders regarding the provisional
motion at the general shareholders’ meeting were replied to the individual shareholders in letters. |
| Employees |
We regard our employees as the Company’s most important assets and the cornerstone of our growth. Therefore, we value our employees’ opinions and hope to create a workplace for them to enjoy work and life. |
Labor/ Management Relations Socioeconomic Compliance Education and Training Occupational Health and Safety Customer Health and Safety |
CSR questionnaire survey Taiwan Sugar Communication Official document exchanges TSC official website Opinion exchange platform Trade Union Confederation Congress Labor-Management Meeting Employee Welfare Association Employee satisfaction survey |
Annually Monthly Occasionally Instantly Instantly Annually Quarterly Occasionally Annually |
In order for smooth labor-management communication, all the units held a total of 72 labor-management meetings during 2020, and the labor-management relationship is harmonious. The meeting of the Federation of Trade Union Confederation is held annually. The Employee Welfare Association provides various welfare measures for the employees and their family dependents. The satisfaction survey score was 71.6 points in 2020 employee satisfaction survey. |
Consumers /clients |
As a state-owned enterprise, the products and services TSC provides should be the model and example for the domestic food industry, and we also play a leading role in food safety in particular. Therefore, the recognition and advice given by our consumers/clients are the driving force for our continuous efforts and growth. |
Customer Privacy Customer Health and Safety Marketing and Labeling Socioeconomic Compliance Effluents and Waste |
CSR questionnaire survey Customer complaint mailbox Customer Service Hotline TSC official website FB TSC Fanpage Customer satisfaction survey Service desk at operation branches External communication mailbox |
Annually Instantly Instantly Instantly Instantly Annually Instantly Instantly |
The Customer Complaint Mailbox is set up to handle customers’ inquiries, suggestions and complaints. In 2020, a total of 504 inquiries and 8,012 phone calls were received. All the consumers’ opinions were responded appropriately to solve the consumers’ problems. |
Raw material suppliers /contractors /agents |
We attach great importance to the quality of raw materials and labor services our distribution partners provide. We cooperate with our partners in an impartial, open and fair manner to achieve the goals of benefits sharing and sustainable development. |
Marketing and Labeling Customer Health and Safety Socioeconomic Compliance Supplier Environmental Assessment Environmental Compliance |
CSR questionnaire survey Symposium/education and training Supplier Evaluation Questionnaire TSC official website External communication mailbox Agents meeting Face to face communication Purchase/ Distribution contract |
Annually Occasionally Annually Instantly Instantly Quarterly Occasionally Contract period |
All the purchases were made in accordance with the Government Procurement Act, and there were no incidents of corruption. We conducted 21 irregular supplier audits. |
Government agencies /elected representatives |
As a state-run business, opinions or inquiries expressed by the government agencies/elected representatives are the driving force for our continuous growth, and they are also the keys to our operating performance and
sustainable development. |
Socioeconomic Compliance Environmental Compliance Effluents and Waste Customer Privacy Circular Economy |
Corporate governance evaluation Field inspection of work performance CSR questionnaire survey TSC official website Official document exchanges Discussion meetings External communication mailbox |
Annually Annually Annually Instantly Occasionally Occasionally Instantly |
The government agencies or elected representatives care about the major issues of TSC, and in 2020, there were 322 times of official document exchanges, 240 discussion meetings with relevant government agencies, and we
responded to the elected representatives’ opinions promptly. |
| Media |
As a state-run business, we attach great importance to the interaction with the media. If there are important events related to the Company, we respond promptly to the media to maintain and enhance the Company’s image. |
Labor/Management Relations Emissions Local Communities Employee Diversity and Equal Opportunity Economic Performance |
CSR questionnaire survey TSC official website Press conferences External communication mailbox SMS notifications New product presentation |
Annually Instantly Occasionally Instantly Occasionally Occasionally |
All sectors of the society are concerned about major issues of TSC. We respond immediately to the media and hold press conferences for major issues. In 2020, we held press conferences and released press releases 47 times,
with a total of 7,050 SMS notifications. |
| Community residents | We are committed to maintaining community relations. Through communication and interaction with community residents, we can understand the residents’ issues of concern and establish a harmonious relationship. |
Effluents and Waste Customer Privacy Sustainable Food Socioeconomic Compliance Environmental Compliance |
CSR questionnaire survey TSC official website External communication mailbox Visiting the neighborhood Reaction through elected representatives On-site communication of person in charge |
Annually Instantly Instantly Occasionally Occasionally Occasionally |
TSC maintains a harmonious relationship with its neighboring communities and maintains the community environment with its neighbors. In 2020, TSC held a total of 149 neighborly activities. |
