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Customer Relationship Management

          Taiwan Sugar Corporation has issued the “Customer Compliant Handling Guidelines” and established a customer service system which is also responsible for the protection of the confidentiality of customer information, to provide transparent and effective consumer complaint procedures to handle complaints from customers and clients in a fair and immediate manner. In addition, “Customer Opinion Management System” was established to gather customer feedback and the customer satisfaction survey is also conducted every year. The feedback would be dealt with quickly, and statistics and analysis could be conducted through the internal network as a reference for all units as reference for operations and improvement. At the same time, we set up various communication channels such as TSC Fan Page, Customer Service Line (0800-026-168), and online customer service mailbox (tsc01@taisugar.com.tw). In addition, the designated person will answer the questions for customers and respond to suggestions and customer complaints.

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