The identification of and communication with the stakeholders are the foundation for the implementation of corporate sustainable development. TSC maintains multiple communication channels with our stakeholders and carefully listens to the stakeholders’ voice. The stakeholders’ needs and expectations of TSC are taken as the reference for decision making. TSC hopes to create and share the maximum possible benefits with its stakeholders in the diversification of business activities.
Identification of Stakeholders
Corporate Sustainable Development Committee and executives in all departments held internal discussions and with the reference to stakeholder groups identified by the same trade. Based on the criteria of AA1000 Stakeholder Engagement Standards (AA1000SES) for the scoring and prioritization of the stakeholders, employees, consumers/clients, raw material suppliers/contractors/agents, government agencies/elected representatives, media, and community residents.
Communications with Stakeholders
TSC takes the initiatives to communicate with our stakeholders through our official website, trade union, related meetings, Annual Report, TSC Communication, internal publications, CSR questionnaire, customer services and other channels to understand the stakeholders’ issues of concern. In addition, through the coordination and communication among internal departments and units and based on our previous experience cooperating with our stakeholders, we set a SOP of PDCA (Plan-Do-Check-Act) to make prompt responses based on the sensitivity and level of impact of the nature of issues.
Stakeholders | Significance of Stakeholders | Issues of Concern | Communication Channels/ Frequency | Communication Effectiveness in 2021 |
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Shareholders | In the stakeholder structure, government agencies hold 96.51% of shares. They focus on TSC’s operating performance, corporate governance and sustainable development. |
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Employees | We regard our employees as the Company’s most important assets and the cornerstone of our growth. Therefore, we value our employees’ opinions and hope to create a workplace for them to enjoy work and life. |
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Labor-Management Meeting/Quarterly Employee Welfare Association/Occasionally Employee satisfaction survey/Annually |
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Consumers/clients | As a state-owned enterprise, the products and services TSC provides should be the model and example for the domestic food industry, and we also play a leading role in food safety in particular. Therefore, the recognition and advice given by our consumers/clients are the driving force for our continuous efforts and growth. |
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Raw material suppliers/contractors/agents | We attach great importance to the quality of raw materials and labor services our distribution partners provide. We cooperate with our partners in an impartial, open and fair manner to achieve the goals of benefits sharing and sustainable development. |
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Government agencies/elected representatives | As a state-run business, opinions or inquiries expressed by the government agencies/elected representatives are the driving force for our continuous growth, and they are also the keys to our operating performance and sustainable development. |
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Media | As a state-run business, we attach great importance to the interaction with the media. If there are important events related to the Company, we respond promptly to the media to maintain and enhance the Company’s image. |
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Community residents | We are committed to maintaining community relations. Through communication and interaction with community residents, we can understand the residents’ issues of concern and establish a harmonious relationship. |
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Online community | Due to the advancement of IT and the popularization of the Internet, TSC has to have more intensive contacts with the online community to expand the depth and breadth of information dissemination and make rapid response to various issues. We constantly improve the positive impression of TSC’s business operation through listening to the online community and responding in a positive manner. |
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Insurance companies/ Financial institutions | In the process that drives enterprises to move toward sustainable transformation and low-carbon economy, the lifeblood of funds plays a crucial role, and financial institutions are also gradually aware of the risks in potential environment, society, and governance. The company may face ESG performance rating from insurance companies and financial institutions in the future. TSC is dedicated to becoming a benchmark corporation for sustainability in Asia, and will keep improving its ESG performance. |
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