There have been several major food safety hazard incidents in recent years, which has caused people in Taiwan to fear for and lose confidence in food safety. TSC has about 330 items of various products ranging from sugar, pork, organic fruits and vegetables, processed foods to beauty care products. We make annual investment in quality testing to check the food safety for consumers.

          In 2021, TSC has conducted 2 classes for quality management education and training, with 80 participants in total. TSC regularly holds quality control meetings or product quality meetings from time to time to discuss quality control issues and related improvement measures. Each business division has a "Quality Control Plan" every year. The business plans for quality policy, quality objectives, product realization, production management and customer service are used as the basis for implementation of quality control by each business division. Performance is reviewed on a quarterly basis. At the end of the year, the implementation results of quality control plans are reported. In addition, the Taiwan Sugar Headquarters randomly checks the execution status of quality control activities.

          To enable consumers to feel confident about the purchase of TSC products and services, TSC has disclosed the necessary information for each product and service it provides, detailed information regarding various raw materials, ingredients, expiry dates, country of origin, storage conditions and instructions for use is listed on each product produced and on the packaging and description label of the product, so that consumers can understand the ingredients, sources and methods of safe use. In addition, consumer service hotlines are provided for questions and answers. All products and services that we provide to consumers comply with the relevant laws and regulations in their labeling and description. In addition, we also actively introduce Food Safety Management System and certification.

          To enable the public to eat healthy and safe food at ease, as a state-owned enterprise, TSC’s unshirkable responsibility is to include 100% of TSC’s food products in our own Food Safety Traceability Management System (FT). The system not only reveals all the food information for TSC management personnel to check and compare, food inspection reports are also disclosed on TSC’s official website, allowing consumers to check complete information of the products online, and this FT system is also combined with the product flow checking mechanism of “sales and inventory system”. In the future, the dual functions of product raw material traceability and product flow tracking can be combined for the fulfillment of the goal of “Food safety guaranteed at TSC”. In addition to our own Food Safety Traceability Management System (FT), TSC has joined the "TQF-ICT Service Platform" and "Food Traceability Management Information System" to establish a food safety protection network and enhance the safety and quality of TCS products for consumers.

TSC's Food Safety Traceability Management System is disclosed on TSC’s official website for consumers to inquire at any time.

https://www.taisugar.com.tw/chinese/Inspection.aspx?n=10035

In addition to our own Food Safety Traceability Management System (FT), TSC has joined the "TQF-ICT Service Platform" and "Food Traceability Management Information System" to establish a food safety protection network and enhance the safety and quality of TCS products for consumers.

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          In order to pursue sustainable innovation with higher quality and service, TSC has set up a research and development business management and control organization of the Research and Development Committee. Its main tasks include the development of R&D policies, R&D budget management and implementation, research program management, the application and follow-up of R&D results. Through regular R&D business integration meetings, various units involved in R&D can quickly resolve issues and problems they have faced, coordinate R&D resources across units and improve research energy.

          Taiwan Sugar Research Institute is divided into the Biological, Chemical and Engineering Groups responsible for technology development, and the Industry Information Group for scientific and technological management planning according to the task attributes. The three technical groups are set up in accordance with technical expertise and perform cross-disciplinary and product development tasks through close cooperation among the groups. The Industrial Information Group provides research-related services such as industrial information, intellectual property management, market research and technology transfer. It also acts as the Research Institute’s window of contact with internal and external units of TSC. As of 2021, TSC has obtained cumulative 10 (12 health claims) health food certifications.

          Taisugar Mei Yang Xian (former“Sugar Care”) had obtained national certification of health food in Oct. 2012 (Wei Shu Jian Shi Zi No. A00224)—" Regulation of Blood Glucose”. As the diabetic population increases due to the refined diet, this product can help with blood glucose regulation. The second national certification of health food was obtained on Sep. 2020- “Prevention of Fat Accumulation” (valid until Oct. 2022), and the application for rename the product “Taisugar Mei Yang Xian” was filed in 2021. Obesity is the root cause of chronic diseases. This product can help people manage their health and embrace a beautiful life.