台糖永續發展(英)-Compliance and Information Disclosure

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Compliance and Information Disclosure

Compliance

　　TSC products must comply with local regulations and customer requirements, including Act Governing Food Safety and Sanitation, Health Food Control Act, Pharmaceutical Affairs Act, Food Administration Act, Organic Agricultural Product and Organic Agricultural Processed Product Certification Management Regulations. In 2024, there were no social and economic violations of product health and safety, service information and labeling, marketing communications and voluntary codes. However, there were 21 instances of fines ranging from NTD 500 to NTD 600,000 for environmental, food labeling, and occupational safety incidents.

Note: Regarding the definition of material fines related to company operations were given in accordance with Chapter II Material Information, Article 4, Paragraph 1, Subparagraph 26, Item C of Taiwan Stock Exchange Corporation Procedures for Verification and Disclosure of Material Information of Companies with Listed Securities dated on December 16, 2024, where the administrative fines for one single event have accumulated to NTD 1 million or more.

Information Transparency and Stakeholder Participation

　　Information disclosure is an important responsibility of corporate management. In order to quickly convey important information about TSC to the public and internal organizations, the company has established a highly efficient communication system, set the "Directions for Online Filing", with designated personnel responsible for the collection and disclosure of TSC Information and exposed information on corporate governance on MOPs and the TSC website. There are also response measures for emergencies, such as the setting of “Disasters Emergency Response Guidelines” and "Operation Guidelines for Rapid Reporting Procedures for Various Disasters and Emergency Events" have been established. When news is required to be released for major disasters and emergencies, it will be signed by the unit and approved by the president, and the information will be emailed to all directors. The designated spokesperson shall make uniform external explanations and reply or take the initiative to convene a press conference to ensure timely disclosure of information that may affect the decisions of shareholders and stakeholders.

　　In addition, all the information concerning the operation status and remunerations of the board of directors and the Audit Committee, environmental protection, social services, public welfare and good neighborliness, safety and health, customer services and other fulfillment of social responsibility, as well as information concerning interest rates, exchange rate changes, and inflation is all disclosed in the Annual Report.

　　TSC has been making efforts to improve information transparency and enhance communication with stakeholders. Therefore, in March 2025, the corporate rating was upgraded by Taiwan Ratings to long-term "twAA" and short-term "twA-1+," with a "stable" outlook. Furthermore, the rating among global debtors in f inancial constitution is rated as “extremely robust”.

Customer Privacy

　　Taiwan Sugar Corporation has formulated the "Taiwan Sugar Corporation Management Points for Personal Data Protection ", established a "Personal Data Protection Promotion and Implementation Team", and compiled " Manual for Personal Data Protection" in accordance with the "Personal Data Protection Act", "Personal Data Protection Act Enforcement Rules" and "Taiwan Sugar Corporation Management Points for Personal Data Protection". In 2023, the " Management Points for Personal Data Protection" Operation Form 9.1 Supervision Report Record Form was revised to add a reporting mechanism within 24 hours of receiving a report or becoming aware of a major personal data leakage case, in order to improve the effectiveness of the management of negative impacts related to customer privacy.

　　To prevent personal data from being stolen, altered, damaged, lost or leaked, on April 15, 2024, a circular was issued to each unit in accordance with the provisions of 7.4.2 of the "Taiwan Sugar Corporation Management Points for Personal Data Protection" to designate a personal data file security maintenance person to handle the maintenance of personal data file security; and it is stipulated that each unit shall regularly conduct personal data file inventory operations, perform audit operations based on the "Personal Data Security Audit Checklist" and other personal data file security maintenance measures on a yearly basis. In addition, in January 2024, a coordinated training "Personal Data File Security Audit Practice " was held, in March, personnel were sent to participate in the "2024 Personal Data Protection Education and Training for Supervisory Personnel in the Industry" of the Energy Administration of the Ministry of Economic Affairs, and in July, the "2024 TSC Personal Data Protection Implementation Group Meeting" was held.

　　To help strengthen the personal data security awareness of the supply chain and improve personal data security management measures, the “Personal Data Protection Contract Clauses (contract template)" of Taiwan Sugar Corporation was revised in 2023 for reference when various units inside and outside the company sign contracts with manufacturers involving personal data protection items. In July 2024, assistance was provided to the Product Marketing Division and the Secretariat, followed by the Planning Division in August and the Product Marketing Division again in December, in conducting on-site personal data protection audits of outsourced vendors. A total of four vendors were audited, and all audit results complied with the Company's Personal Data Protection Guidelines. In 2024, the company did not experience any incidents of customer privacy infringement or loss of customer data.