Having trustworthy and reliable
supplier partners in the value chain is an important key to enterprise
operation. Through management measures such as the supplier contract
performance management and regular audits can enable effective and systemic
exchanges and communication with suppliers, connecting the suppliers and TSC to
create a better and sustainable industrial environment.
Supplier Contract Performance Management
TSC signs contracts with all of
its suppliers. During the compliance period, the manufacturer acceptance
examination is conducted before entering the factory. If quality and quantity
do not comply with the purchase contract after acceptance, the supplier will be
notified of a deadline for improvement. The terms of each contract protect
human rights in accordance with national human rights laws and the Labor
Standards Act. Once suppliers are found to be in violation of environmental
protection, labor or human rights, they will be immediately requested for
improvement within a limited time and may be fined for breach of the contract.
If they do not listen to advice or repeatedly violate the terms, the contract
with such supplier may be terminated.
We also strengthen the safety and
health management of contract operations, and all units shall inform
contractors the work environment, hazard factors and safety and health related
regulations of the units in advance when the project is delivered. In addition,
TSC’s “Precautions for Occupational Safety and Health of Engineering and Labor
Services” shall be specified in the contract and obligate the contractors to
implement safety and health management and conduct automatic inspections to
prevent accidents during construction operations in accordance with
Occupational Safety and Health Act and relevant regulations. To ensure that
when occupational accidents occur, the contractors’ workers can obtain
reasonable claims and reduce the risk the company has to take, all units
handling contracted projects with the contract amount exceeding the announced
amount (contracting projects of engineering, labor, and property procurement
including installation), employer’s accident liability insurance (or
third-party accident insurance) with the coverage of NTD 8 million or more
should be insured (the claim amount from social insurance can be deducted). For
any contracted project whose amount does not reach the announced amount,
employer’s accident liability insurance with the coverage of NTD 6 million
should be insured (the claim amount from social insurance can be deducted). For
labor services or construction contracts below one-tenth of the public
announcement amount, according to the Safety and Health Management Guidelines
for Procurement Projects Below One-Tenth of the Public Announcement Amount, it
is mandatory to establish a subcontract procurement contract below one-tenth of
the announced amount and to implement the described safety and health
management measures.
In 2025, the suppliers did not
have significant or potential negative economic, environmental, and social
(including human rights) or termination of the cooperative relationship with
TSC due to poor execution during the contract performance period.
Food Supplier Assessment
TSC conducts
assessment of its partner suppliers in terms of the technical capacity,
production performance, corporate image and responsibility and contract
performance reliability so as to maintain its market sensitivity and keep
abreast of the dynamics of supplier and if necessary, TSC will perform or
entrust a third impartial inspection agency to conduct on-site inspection of
the factory and the assessment results will be included in the score. Related
defects will be asked to improve to ensure all the products and services the
suppliers provide meet the needs of TSC. The assessment results are also used
as reference for contract renewal. And all of TSC’s food suppliers achieved a
100% compliance rate in the performance evaluation in 2025.
Audit of OEM Factories
To ensure the
quality and safety of TSC branded foods, TSC conducts strict quality, safety,
and hygiene management of the outsourced foods. In addition to sending
non-scheduled staff from various units to station in the factories to supervise
the manufacturing, the Quality Management Committee also organizes inspection
teams irregularly to conduct on-site inspections without prior notice to
thoroughly check and inspect the OEM factories. The inspection content shall
follow the 70 items of inspection record of OEM factory listed in the “Key
Points for the Quality Management Operations of the Manufacturing Companies”
and the audit results shall be included in the reference for assessment scores
for annual contract renewal. The manufacturers with the total assessment score
reaching 80 points are entitled to renew the contract.
Engineering quality management
The company’s construction quality control is
based on the “TSC Construction Quality Inspection Team Establishment
Guidelines.” Construction projects with announced annual budgets above the
specified amount are included in the inspection scope, with at least 10% of
projects subject to quality inspections as a general principle. For projects
with procurement amounts exceeding NTD 20 million, at least one inspection is
conducted, to ensure consistent project quality. TSC’s “Development Project of
the Industrial Park South of Shashe River in Pingtung” won the 2025
"Public Works Excellence Award" of the Ministry of Economic Affairs
in the Civil and Construction Engineering Category, showing the effectiveness
of our project quality management.
Furthermore, in accordance with the
"Government Procurement Act", the Company conducts open and fair
selection of contractors, and includes "Occupational Safety and Health
Compliance Requirements for Engineering and Service Contracting" in the
contract. Through a management strategy that emphasizes guidance, inspection,
and public awareness, we strengthen workplace safety and enhance worker safety awareness.
As a result, the aforementioned project also won the 2024 Occupational Safety
and Health Administration’s Construction Safety Golden Award - Excellence Award
in the Public Construction Category, demonstrating the concrete results of our
safety management.
There were no violations of
relevant provisions of the contract in 2025. The Company will continue to
improve engineering quality and occupational safety management.
Dealer Management
The dealership directly impacts the service quality of TSC products
to consumers. We plan the dealership based on the overall marketing strategy
and merchandise access strategies (including coverage, number of access levels,
single vs. multiple access, and vertical vs. horizontal marketing systems) and
follow the Dealer Selection Criteria and the Government Procurement Act when
selecting and auditing dealers. The contract management of dealers is handled
in accordance with the principles of the management of suppliers and
contractors.
Supplier ESG Evaluation
TSC conducts ESG evaluations
annually for suppliers with procurement amounts exceeding NTD 5 million to
complete an ESG self-assessment questionnaire, whose content would be adjusted
each year based on the current situation of TSC, the international trends and
reference to GRI Standards. In addition to the introduction of GRI Standard
Topics, specifications and regulations of RBA, Ecovadis and ISO 20400 were also
referred in the revision of the questionnaire, which is divided into five
aspects, including environmental, labor rights, human rights, social and
product liability aspects. A total of 75 suppliers completed the
self-evaluation in 2025.
According to the self-evaluation results, the
suppliers are divided into three levels, gold, silver and copper based on the
scores. All the suppliers in this evaluation scored more than 60 points, with
100% of passing rate. Among them, 42 suppliers achieved a Gold rating with
scores above 85, accounting for 56% of the total. In 2025, all our suppliers
did not use child labor or restrict their employees’ freedom of association. In
addition, further analysis of the five major aspects was conducted, and each
aspect scored more than 60 points averagely. The scores were lower only in the
environmental aspect because TSC actively aligns with global ESG transition
trends, the Corporation has proactively raised its management standards and
evaluation benchmarks. Consequently, this elevated threshold has resulted in
lower relative scores for suppliers across environmental, human rights, social,
and labor rights dimensions..However, all the suppliers comply with relevant
laws and regulations. We will refer to the results of the suppliers’
self-assessment and adjust the contents of the questionnaire. TSC will
strengthen the management of suppliers with lower assessment scores to improve
the procurement system and enhance the efficiency of procurement. In the
future, we will also continue to promote the assessment of the five major
aspects of corporate social responsibility in our suppliers of all categories to
enhance our partners’ implementation and management of ESG.

