The implementation of stakeholder identification and engagement is the cornerstone of corporate sustainable development. TSC maintains multiple communication channels with our stakeholders and carefully listens to the stakeholders’ voice. The stakeholders’ needs and expectations of TSC are taken as the reference for decision making. TSC hopes to create and share the maximum possible benefits with its stakeholders in the diversification of business activities.

TSC analyzes groups that may be positively or negatively impacted by the Company's various operational activities, incorporating the perspectives of industry peers and external experts to compile a stakeholder identification list. The AA1000 Stakeholder Engagement Standard developed by AccountAbility was referenced and adopted. The evaluation was conducted and ranked by 33 supervisors, including the vice presidents, heads of various business units, regional offices, and first-level supervisors of various departments, identified 8 key stakeholder groups, including: Shareholders, Employees/Other Workers, Consumers/Clients, Raw Material Suppliers/Contractors/Agents, Government Agencies/Elected Representatives, Media, Community Residents, Online Communities.

TSC takes the initiatives to communicate with our stakeholders through our official website, trade union, related meetings, Annual Report, TSC Communication, internal publications, CSR questionnaire, customer services and other channels to understand the stakeholders’ issues of concern. In addition, through the coordination and communication among internal departments and units and based on our previous experience cooperating with our stakeholders, we set a SOP of PDCA (Plan-Do-Check-Act) to make prompt responses based on the sensitivity and level of impact of the nature of issues.